REFUND, EXCHANGE AND RETURN POLICY

Our goal is to have you love our coffee and products! If for some reason you are not satisfied contact us within 30 days of purchase so we can make it right!

Please email us at customerservice@java-planet.com with your order number and a description of the issue. We can then decide if your item should be returned, replaced or simply refunded.

We only refund the cost of the product – not the cost of shipping.

If an item needs to be returned, you are responsible for the shipping costs to return it.

Refunds will be credited based on the payment type used at the time of the purchase. Depending on the type of payment used, it may take up to 10 business days for the credit to appear.

SHIPPING POLICY

If you have issues with your shipment it is best to contact the carrier (USPS, UPS or FEDEX). You should have received an email or text with your tracking number. If not please contact us and we can provide this to you. The carrier is best equipped to handle any problems that may arise on the delivery of your package.

We are not responsible for and will not refund on packages that were not delivered due to a wrong or undeliverable address provided to us for shipping.

If your order was eligible for free shipping, we will choose the carrier and shipping method for your shipment. If you need to have a specific carrier or shipping method please contact us at customerservice@java-planet.com with this information – additional charges may apply.

SUBSCRIPTION POLICY

Java Planet Organic Coffee provides a subscription service. By subscribing to our service, you have confirmed that you accept our Terms of Service. Your membership will automatically renew on a recurring basis at which time your credit card will be charged automatically for the subscription products, including applicable shipping and handling fees until you cancel your membership. You may cancel your membership at anytime by logging in to your account, selecting Subscriptions, then clicking cancel next to the item.

Customer Reviews

from 2138 reviews

DELICIOUS and Did Not Disappoint

I’ve tried other organic coffee delivery services and this one is definitely the winner! When it arrived and I opened the box, the inviting aroma of premium coffee filled my house for hours. The cost is very reasonable and the coffee is delicious. Other coffees may also be gentle on the stomach, but this is the first brand I’ve found that doesn’t sacrifice its flavor to be so.

Anonymous

08/27/2021

Colombia Organic

Life’s rewards

Enjoying a cup of Guatemala, binoculars, and birds. Coffee is NOT bitter. Best coffee I’ve found so far for my taste buds and it’s grown bird friendly. Well done!!

KURT GARVER

06/17/2021

Java Planet Coffee

Best 🐦 friendly coffee!

When on a birding adventure we decided that we wanted to vote with our $ and support our 🪶friends. This is great coffee that is low in acid and good for the environment/ people. The French press is double walled and the price is a deal.

William Caulway

05/27/2021

Java Planet Coffee

Fresh and delicious

I just upgraded my espresso machine and wanted to try some fresh beans. I’d been using grocery store beans up until. This. blend gave me a beautiful crema and a delicious flavor. I’ll never go back to grocery beans, you have me hooked.

Chris Deneweth

05/08/2021

Espresso Organic Blend

Thank you Java Planet! I can enjoy coffee again!!

I searched the internet and that goodness found Java Planet! Organic, low acid, decaf coffee! I couldn't believe it! It is fabulous!! Customer service is so helpful if you have any questions. I was able to purchase with confidence! I got the coarse ground so I could use my French Press. I can once again enjoy fresh coffee in my own home without the stomach upset!

Wendy Tobiska

03/23/2021

Decaf Peru Organic

An outstanding coffee

A full flavored dark roast without the bitterness that has ruined other dark roasts for me.

Brian curtis

03/06/2021

Papua New Guinea

Love the coffee!!

Java Planet never disappoints! Great quality organic coffee at great prices! I am very picky about my coffee and love these beans!

Christine C.

03/04/2021

Low Acid Coffee Set

Best coffee EVER!

I can't tell you how pleased I am to have my favorite coffee again. My local grocer used to sell it but discontinued recently. Once again, morning is something to look forward to.

Michael Reesnes

02/23/2021

Sumatra Organic

Best coffee Ever

This is by far the best coffee I’ve ever had! I love that it’s not bitter at all. The taste is amazing. Already ordered another 5lb bag! Thanks for making a great cup of coffee!

Steph

02/10/2021

Guatemala Organic

Low acid choices!

I love the low acid coffees! No more heartburn, and with decaf low acid I can have coffee all day!
I gifted this set to my daughter so she could try Java Planet. She’s loving the low acid coffees too!
You can subscribe for auto delivery and save a few dollars too! Free shipping at $50, it’s quick!

Oregon Farm Girl

01/21/2021

Low Acid Coffee Set

My favorite coffe

Excellent coffee. I love it, used it for the last 3 years, and plan to continue use in the future. I recommend this coffe everyone who is looking for coffee with great taste and low acid

Nel

01/10/2021

Colombia Organic

Full flavor. Less acid reflux. This is becoming my go-to coffee.

Richard-Becky Gifford

01/06/2021

Colombia Organic

Wonderful low acid coffee! I would recommend it to anyone!

Ella

12/31/2020

Colombia Organic

Great coffee

I was looking for a low acid coffee due to doctor’s suggestion to minimize acid reflux. This coffee is a winner. Great coffee taste and no reflux.

Cherl Schubert

12/02/2020

Colombia Organic

Look No Further

Haven’t bought anything else in months, and don’t intend to!

Samuel Miles

11/21/2020

Colombia Organic

What are people saying about Java Planet Coffee?

Amazing coffee!

Peruan coffee

Myself coffee lover, tried pretty much everything. Peruan coffee, My favorite coffee by far. Thank u

yummy coffee

I have been using this low acid coffee for months now. I make it in our single cup Keurig. I fill empty cups purchased online as full as possible, then make the coffee selecting “strong” and “10 oz.” It is better than any coffee I have ever made.

GREAT

This is one of our favorites ! We always have it on hand. We highly recommend this coffee.

Good coffee, but not my absolute *fave*

This is good coffee with a yummy smooth flavor, though my favorite is still the Colombia organic. I'm trying to stick with Bird Friendly certified which is why I got this one, but I really prefer the "low acid" roasts. I hope JP will bring back the bird friendly Colombia!

Nice, very nice

Another great Java Planet organic and bird friendly coffee. Variety is valued in our house when it comes to coffee, and Peru Organic has earned a spot in the rotation. A bit darker roast is a welcome contrast to some of the great lighter roast coffees, and I see this one getting ordered on a routine basis.

Love this coffee, stomach reflux, gone

Excellent!

Excellent as usual, with great customer service to boot 👍🏻☕!!

My Favorite Coffee

I love coffee so much but the acidity sometimes gives me acid reflux. This is my favorite and only coffee I buy to drink at home. The taste is incredible and the low acidity is amazing. Highly recommend.

Goodbye Cafe Bustelo!

A Taste of the Season!

This pumpkin spice coffee is so delicious! It’s the perfect flavor for fall!

we love the coffee--we need our next order -same as last order -asap

send coffee

Excellent coffee

I loved the coffee and all my friends are taking pictures to order

Great Way to Start the Day

We have been drinking "JAVA PLANET" coffee's for years. Our favorites are "Colombia, El Salvador, Guatemala & Sumatra Organic's." The Best cups of Coffee & the Best Way to Start the Day. And we Love how Java Planet cares for the Enviroment & the Birds. Thank You Java Planet!

Papua New Guinea

Papua New Guinea is a good tasting coffee.

Great coffee

The low acid coffee grounds are all delicious and have a smooth profile.

Delicious!

Great coffee, great service!

I have a combo of decaf and regular beans auto-shipped every 2 months. Have tried several different roasts and all are fabulous. Plenty of notice before each order ships. Great coffee, great customer service.
Can't go wrong with this company!

LOVE IT

I HAVE PURCHASED BEFORE, THIS WAS A REORDER

loved it

I HAVE BOUGHT IT BEFORE AND ENJOYED IT. LOOKING FORWARD TO MAKING IT. I LOVE YOUR COFFEE AND WOULDN'T BUY ANYWHERE ELSE.

Java Planet Sumatra Coffee

Java Planet Sumatra Coffee is a great tasting coffee!

Good coffee. Love that it is organic.

Colombia Organic

Trial of Sumatra, Columbia,Guatemala

So very good! I will be ordering the larger sizes.

Our Favorite is Peru Organic

We have tried most all of the Java Planet coffee. All are excellent, but our favorite is the Peru Organic coffee and a close second is the Papua New Guinea Organic. We love these so much that when we go on our extended international vacations we always take a supply with us!