REFUND, EXCHANGE AND RETURN POLICY

Our goal is to have you love our coffee and products! If for some reason you are not satisfied contact us within 30 days of purchase so we can make it right!

Please email us at customerservice@java-planet.com with your order number and a description of the issue. We can then decide if your item should be returned, replaced or simply refunded.

We only refund the cost of the product – not the cost of shipping.

If an item needs to be returned, you are responsible for the shipping costs to return it.

Refunds will be credited based on the payment type used at the time of the purchase. Depending on the type of payment used, it may take up to 10 business days for the credit to appear.

SHIPPING POLICY

If you have issues with your shipment it is best to contact the carrier (USPS, UPS or FEDEX). You should have received an email or text with your tracking number. If not please contact us and we can provide this to you. The carrier is best equipped to handle any problems that may arise on the delivery of your package.

We are not responsible for and will not refund on packages that were not delivered due to a wrong or undeliverable address provided to us for shipping.

If your order was eligible for free shipping, we will choose the carrier and shipping method for your shipment. If you need to have a specific carrier or shipping method please contact us at customerservice@java-planet.com with this information – additional charges may apply.