Our coffee is roasted every weekday to ensure maximum freshness. Coffee is often roasted the same day it is shipped, and we guarantee that it won't be more than a week old when shipped. The roast date and expiration date are labeled on each package.

Our coffee is sustainably grown, supporting environmentally friendly practices and biodiversity. We also ensure that our farmers are fairly compensated for their hard work and dedication.

Yes, we offer customizable subscription services to suit your needs. You can choose the frequency of delivery, the type of coffee, and adjust or cancel your subscription at any time.

If you have issues with your shipment, it is best to contact the carrier (USPS, UPS, or FEDEX) directly. You should receive an email or text with your tracking number; if not, please contact us for this information. We are not responsible for and will not refund packages that were not delivered due to a wrong or undeliverable address provided to us for shipping. If your order was eligible for free shipping, we will choose the carrier and shipping method. If you need a specific carrier or method, please contact us at customerservice@java-planet.com; additional charges may apply.

At Java Planet, we stand behind the quality of our organic coffee and accessories. We want you to have the best experience with our products, and we’re confident you’ll love what you order. We have a 30-day satisfaction guarantee and will issue a refund upon return of products for up to two 1LB open bags or 50% refund of a 5LB bag for first time customers.

Return Policy:

• Unopened Coffee Bags or Accessories: If you change your mind or aren’t satisfied with an unopened product, you can return it to us within 30 days of the delivery date for a refund. Please note that shipping costs will be deducted from your refund.

• Defective or Damaged Items: If any items arrive damaged, defective, or if you received the wrong product, contact us right away. We’ll send you a replacement at no additional cost.

Exclusions:

• We do not accept returns or refunds for opened coffee bags (unless it is a first time order)

• Gift cards and Moccamaster products are non-refundable.

To initiate a return or report a defective item, please email us at customerservice@java-planet.com with your order number and the email used for your purchase. If your return is approved, we’ll provide you with return instructions. The cost of shipping the product back is the customer’s responsibility.

Once we receive your returned product, we will issue your refund to the original payment method, minus the shipping costs. Please allow some time for your bank or credit card provider to process the refund.

To maintain freshness, store your coffee in an airtight container in a cool, dark place. Avoid refrigeration or freezing as this can affect the flavor.

In addition to standard testing required by the USDA, we also third-party test to ensure the coffee is free from mold and heavy metals, providing you with a clean and healthy coffee experience.

You can reach our customer service team via email at customerservice@java-planet.com or call us at 813-242-4805. Our support hours are Monday to Friday, 9 AM to 3 PM EST.

Yes, our coffee is roasted in a USDA organic certified facility where no other food products are allowed, ensuring it is allergen-free. Our organic flavorings are also made without allergens. Our flavored coffees are produced with flavorings from https://www.naturesflavors.com/ are derived from plant sources that are completely nut free.

All of our decaf coffees are USDA Organic certified and water processed, either using the Swiss Water Process or the Mountain Water Process to extract caffeine. No chemicals are used to decaffeinate our coffees.

Yes, we conduct third-party testing to ensure our coffee is free from mold, mycotoxins, and heavy metals